Business Systems Support Analyst

In this role you will manage customers issues end to end through receiving an issue from the customer, making sense of it and either resolving it or escalating it up the chain to team/s that will provide a resolution while owning the issue until fully resolved. You'll be providing support and stakeholder engagement and identifying and executing on trends and patterns.

You'll Need

• IT / Relevant Science/business tertiary qualification
• Minimum of 2 years Business / System analysis experience
• Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle, etc
• Experience in Customer Service
• Exposure as an end user to a support systems, i.e. remedy, zendeks, etc.
• Trends and patterns identication and execution thereafter.
• Microsoft Office Suite
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture.
• Excellent communication, both written and verbal
• Excellent relationship management and collaboration skills
• Good planning and time management skills

Why Mimecast?

Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.