We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below
To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.
Experience
Minimum/Ideal:
- Minimum of 3 - 5 years experience as an Business Analyst in an operational environment.
- Minimum 3 years experience in leading a team in a fast-moving environment.
- Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
- Experience and knowledge of the ETL (extract, transform, load) data flow.
- Experience in handling complex projects.
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- A relevant tertiary qualification in Business Administration
- Bachelor's Degree
- A Relevant Professional Qualification in Business Analysis or Data Analysis
- People/team leadership practices and principles
- General operations management practices and principles and stakeholder and client management
- HR principles and processes.
- Client service principles and practices.
- Liaising with 3rd party providers
- Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
- Operational Process mapping skills
- Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
- Proficient in agile project management and Jira.
- Analytical Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Planning, organising and coordination skills
- Presentation Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
- Reporting Skills
- Clear criminal and credit record
