Posted on: 24 October 2016
ID 531158


Business Technology Analyst


Role Purpose

Identifies and delivers automation solutions within content operations

Works as a liaison among researchers in order to elicit, analyze, communicate, and validate requirements for automating processes and sub-processes

Understands content production constraints and opportunities in the context of the requirements and designs, develops and implements small solutions that enable the organization to achieve its goals.

Ensures business objectives are identified, understood, and accounted for in the development of technology solutions.

Works with research teams to evaluate, and understand business/user/functional requirements, and designs, develops, tests, and implements solutions that enhance the value and timeliness of the company’s content.

Generates efficiencies and effectiveness in each of the content production phases (content acquisition, curation, matching, capturing, validation) by utilizing various programming and SQL skills to solve ad-hoc automation tasks


Understand existing processes as they relate to the Research and Content Operations function

Engage users and conduct on-site observation to ascertain functions and work performed

Understand current functionality and dependencies of the primary internal content management application and associated offline tools

Coordinates multiple small and/or medium size automation projects dealing with complex data and multiple open domain sources

Typical responsibilities will include identifying existing solutions or developing ones to acquire, manipulate, curate, match, capture and validate content.

Initiate and design, build and implement such small offline automation solutions

Pro-actively present solutions for consideration to integrate into the central editorial workflow solution.

Drives DQA (Data Quality Assurance) projects; coordinates business-as-usual and ad hoc activities to improve content quality and delivery and/or reduce cost.

Responsible for understanding research requirements for web source monitoring and scraping; capable of detailing this requirement for internal tech teams to extract or

Able to configure self-help change detection and scraping robots to meet the content acquisition requirements of research teams

Identifies and evaluates functional feasibility of existing internal and external automation solutions to improve content quality and delivery. Initiates proof of concept projects thereon and provides feedback on feasibility ito functional and non-functional requirements.

Understands process requirements, functional requirements, validates solutions, conducts testing, delivers process rollouts for new solutions

May act as escalation point for functional team or business unit for own tools developed

Partners with research groups to execute ad-hoc bulk data updates and related content projects

Provides routine and ad hoc status updates and coordinates/facilitates meetings as needed.

Interacts with stakeholders (possibly international), team members, and management within or across organizations for the purpose of communication, collaboration, and influencing

Provides training and support to the user community

Scope and Impact

Coverage focused predominately on Cape Town office but includes interaction with research offices in India, Penang, Singapore, Poland, US, Chile


Technical / Professional Skills & Behavioral Competencies

Strong technical ability in terms of programming, scripting, querying and working with all forms of data

Advanced VBA, data handling and text analytics skills

Advanced SQL experience

Engaging communicator with good interpersonal skills

Highly capable at manipulating and extracting data – detail oriented

Acutely familiar with content acquisition methods, scraping, data manipulation, matching, capturing, validation, and basic workflow design

Well organized, strong at planning, and prioritizing work.

Strong problem solving skills, logical and deductive decision maker

Proven abilities in development of innovative solutions and process automation – non language specific

Proficient in Visio or similar process charting beneficial

An inquisitive independent person with a strong aptitude for learning


Certifications / Education

BComm Business Information Systems or similar degree


Professional Experience

Minimum of 3 years Business Technology Analysis experience

Experience in a technical capacity, writing scripts, developing small applications and automation solutions

Knowledge of operational processes for managing content beneficial

Experience in a workflow intensive operation and proven track record of understanding requirements, proposing, driving & delivering high-quality solutions

Demonstrable experience in developing and implementing content management process automation tools to drive efficiency

Previous exposure to Risk and Compliance industry beneficial



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