WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
- Manage customer, Retailer and third-party contact (telephone/e-mail/digital/letter) ta ownership through to final closure
- Be an ees
- Use innovative approaches to customer concern resolution and ensure new ideas resulting ixpert case manager and offer robust solutions, whilst adopting a Customer First approach at all timn successful resolution are communicated within the team and department
2 years customer service experience
- Call Center experience
- Excellent communication skills
- Telephone Etiquette
- Strong written communication skills
