OptiPlan: Call Centre Agent

A Call Centre Agent serves as a primary point of contact for customers, handling inbound and outbound calls to address inquiries, resolve issues, and provide exceptional customer service. This role demands excellent communication skills, a proactive and solution-oriented mindset, and strong customer-centric approach. The ideal candidate will be a motivated and dynamic individual responsible for responding to queries from customers and stores, as well as conducting outbound calls

At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individuals contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.