Call Center Supervisor

Customer Service Agent Future Team Lead (Remote)

This isnt just another support rolethis is your shot to become the future team lead.
One of our clients is building a brand-new customer service team, and were hiring the very first agent to help launch it.

Youll be the face of the operation, set the tone, and if you crush ityoull be first in line to move into a leadership role as we grow the team.

Were a fully remote BPO company, and when we say opportunitywe mean it.

What youll be doing:

Be the primary point of contact for customer service calls and inquiries

Represent the client professionally and help establish a strong support presence

Handle customer concerns with confidence, clarity, and care

Learn the processes inside out so you can eventually help train future hires

Report directly to the client and our operations teamgiving valuable feedback and insight

Grow with us into a Team Lead role as more agents are added

What were looking for:

2+ years of call center or customer service experience (required)

C1 level Englishyoull be the voice of the brand

Someone whos confident, sharp, and ready to take initiative

High energy, dependable, and passionate about delivering a top-tier experience

Full-time availability with a long-term mindsetthis is not temporary

Leadership experience is a big plus, but not requiredwell help you grow into it
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Work hours: 9am to 5pm EST
Full time, Monday through Friday.

Benefits:

Fully remote
Salary Competitive
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment

Bonus & Perks:
$100 Appreciation Bonus after 3 months
10 Days PTO + Your Birthday Off
Annual Guaranteed Raise
Technical Requirements:
USB Headset with Noise Cancellation
Working Webcam
Computer with at least 1.8 GHz processor & 4GB RAM
Main Internet: 25 Mbps+ (cable connection)
Backup Internet: 10 Mbps+