Call Centre Administrator

Position Summary

Industry: IT & Internet

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre.

Job Description

• Managing the courier process at Head-office
• Compilation of weigh-bills for Finance
• Submitting purchase orders for courier timeously
• Quality control, receiving and distribution of parcels daily
• Arrange and train back-up to the role when it is required
• Communication to impacted parties regarding change in process
• Manage and issue approved incentives via the electronic rewards program.
• Request and manage monthly incentive budget allocation per Department.
• Procurement Support: Ordering supplies and managing vendor payments.
• Reconciliation of credit card spending.
• Keeping record of payments and critical information
• Drive, organize & execute monthly Rewards & Recognition events.
• Load purchase orders for managers as required.
• Manage ad-hoc requests to obtain quotes within 24-hrs
• Minute taking, distribution as and when required.
• Ordering of beverages, controlling walk-in client refreshments
• Compilation of documents
• Compilation of the Call Centre organogram monthly
• Update emails groups as required.
• Calendar Management: Scheduling meetings, appointments, and reminders while avoiding conflicts.
• Email and Communication Handling: Filtering, responding to, and organizing emails and calls professionally.
• Document Preparation: Drafting reports, presentations, and correspondence.
• Filing and Record Keeping: Maintaining organized digital and physical records for easy retrieval.
• Co-ordination and driving of Call Centre communication and projects pro-actively, display initiative to create communications.
• Drive new employee welcoming monthly.
• Set-up new employee engagement with Executive
• Stand-in and back up to Executive PAs

Minimum Requirements

• Matric
• Certificate in administration or secretarial
• Proficient in Microsoft Excel, PowerPoint & Word

Behavioural competencies

• Initiative
• Creative
• Result driven
• Persistence
• Conflict Management
• Customer focus
• Good communication skills
• Self-starter
• Pro-Active
• Attention to detail

Fit to Tracker Culture

• Care
• Accountability
• Respect
• Excellence

If you have not heard from us within three weeks, please note that your application has been unsuccessful

Tracker Connect (Pty) Ltd is committed to transformation in the workplace

Benefits

Medical Aid, Provident Fund