Call Centre Agent
experience and qualifications
Grade 12.
1 Year related experience.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
