Select One
Job Ref:
JHB000404/B
Date posted:
Thursday, January 29, 2026
Location:
Johannesburg, South Africa
SUMMARY:
Were looking for motivated and customer-focused Call Centre Agents to join our growing teams in Johannesburg, Durban and Cape Town. Youll handle inbound and/or outbound calls, assist customers with queries, and work towards achieving performance targets.
Please follow this link and complete the assessment to apply https://selectone.pivotalgroup.io/
POSITION INFO:
What Youll Do
- Answer incoming calls and respond to customer queries in a professional manner
- Make outbound calls to follow up on leads or payments (where required)
- Maintain accurate records of all customer interactions
- Meet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)
- Handle customer concerns with empathy and effective problem-solving skills
- Experience: Minimum 612 months call centre experience (sales, customer service, or collections) preferred
- Skills: Strong communication skills, active listening, and computer literacy
- Attitude: Target-driven, reliable, and adaptable to changing demands
- Language: English fluency (additional languages an advantage)
- Availability: Must be able to work rotational shifts and weekends if required
