Description
Job Summary
Receives calls from customers; provides call routing and general information to customers including other staff, and the public.
Typical Duties and Responsibilities
Answers and routes incoming calls on a complex digital telephone system.
Performs database retrieval for directory information.
Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the customer inquiries when incoming call load allows.
Reports problems to supervisor.
Minimum Qualifications
High school diploma or equivalent. No call centre experience needed as training will be offered for a week. Must be customer service oriented, fast learner and ability to handle pressure
Ability to: Think quickly and communicate orally with a variety of callers; handle a high volume of calls; locate correct and/or unique spelling of names from the database and/or printed directory.
Work Environment and Physical Requirements
Call us on 011 0795 997 or WhatsApp ms Nompumelelo on 083 402 7521
