SUMMARY OF RESPONSIBILITIES : This position provides client service support and assists with administrative support in the day to day operations.
KNOWLEDGE/SKILLS/COMPETENCIES REQUIRED
- Exceptional customer service experience.
- The ability to interact with people across all levels of the business
- Demonstrated ability to work in fast‐paced environment.
- Sufficient patience to do repetitive work correctly.
- Ability to follow directions exactly.
- Sophisticated organizational skills, including physical resources (such as files, manuals, etc.) and non-physical resources such as calendars, appointments, events, client contact records, images, etc
- Proficiency with computer programs, including MS Word & Excel, and the ability to learn how to use proprietary software quickly
- Ability to compile reports and capture data
- Possesses the ability to communicate effectively in person, over the phone and via email.
- Has strong leadership skills and the ability to work with others to resolve customer complaints.
- Exhibits self-motivation, the ability to multitask and pay close attention to small detai
- Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
- Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
- Displays the ability to work in a collaborative and team oriented environment.
- Matric Certificate ( if you do not have a grade 12, you need not apply)
- Tertiary education will be advantageous
- a min of 2 years experience in a similar role call center roll.
