Call Centre Manager
Matric and degree/ diploma within IT and Call Centre Management within an IT industry.
Functional Responsibilities:
Ensuring online machines are cross referenced and up to date
Ensuring support is activated when needed
Attending meetings
Management reports on daily / weekly / monthly basis
Enforcing contractual obligations
Management
Customer based & departmental recourses &, both on-site and remotely
Track resources on a national basis
Manage escalation
Manage the data integrity of the call system
Report to customers and management on outputs and trend analysis.
Functional:
Thorough Knowledge of MS Office Package
Knowledge of call centre procedures
Excellent Communication skills
Excellent customer relations skills
Management Skills
Minimum Qualification Indicator:
Matric / relevant degree
Diploma with in IT
Call Centre Management
3 - 5 years call centre
3 -5 years in a management role
