Call Centre Manager - Administration

Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence

Matric or equivalent

6 -8 years' experience in the financial services industry

2 -3 years of people management experience in an inbound Call Center

Process improvement and systems

People: training and motivating

Client focus TCF and supporting SLA's

Quality Management

Budgets and forecasts