Job Description:
- Set up appointments between clients and technicians in such a way that installations happen promptly
- Rebook any missed appointments to ensure they do get installed
- Make any correct bookings on TIS system using the correct techs and scheduling aids
- Give superior customer service with due telephone manner to ensure client is happy to proceed
- Liaise with fitment centres, regional Tracker offices, technicians and other third parties to ensure maximum installations
- Escalate queries to managers or relevant queries, enquiries or assistance they may need
- Any urgent or priority scheduling to be done as required by management or Tracker HQ
- Ensure all data is captured correctly on TIS and CRM, and correct any errors where applicable
- Reach and exceed daily/weekly/monthly scheduling targets
Requirements:
- 6 Months call centre experience
- Attention to detail
- Ability to navigate between multiple systems
- Basic Excel skills
- Excellent telephone etiquette
- Excellent customer service skills
- Ability to work with targets
- Time management skills
Working Hours:
- Monday – Wednesday 8:00 AM – 17:00PM
- Thursday Marathon Shift 8:00AM – 20:00PM (Includes free lunch)
- Friday 8:00AM – 15:30PM
- 1 Saturday per month 8:30AM – 13:00PM
Salary:
- Basic R4900 + Commission
Should you meet all the requirements of the job as advertised, please send your updated CV TODAY to the Mango 5 Recruitment Team to secure your interview. Email: kyle.zyster@mango5.co.za
Please note that it is essential to include in the subject line of your email the following reference in order for us to know which position you are applying for essential reference: " Jobin TRSC"
Please note that due to the high volume of CV'S received, only shortlisted applicants will be contacted.
