Electrical Industry, Stakeholder Relations, Customer Support, Relationship Building, Solar Energy, Resolving Issues, Technical Support, Problem Solving, Corrective Actions, Operations, Communication, Self-confidence
Job description
This is a great opportunity for a new graduate to gain exposure in the solar industry at an innovative organisation that is growing rapidly. The successful candidate will have the opportunity to gain product knowledge and experience in fault-finding. On a daily basis, the successful candidate will provide technical support to customers by resolving technical issues, inquiries, and complaints, managing communications, and implementing corrective action plans. Experience in providing technical customer support/ experience in the solar or electrical industry is advantageous.
KEY PERFORMANCE AREAS
Stakeholder Relations:
- Build and maintain trust relationships Internally and externally to the business (relationship building).
- Ensure all customer activity is recorded on the company CRM system and logs are kept up to date at all times.
- Identify areas for improvement in managing customer demands to ensure maximum satisfaction, and maintain quality over quantity.
- Intervene when necessary to aid the group in resolving issues.
- Work as part of the team to share ideas and improve operations and contribute to new business initiatives and projects.
- Facilitate and encourage effective intra- and cross-departmental interaction.
- Resolve technical customer issues, inquiries and complaints, manage communications and implement corrective action plans.
- Work according to business procedures, completing tasks efficiently and effectively.
- Handle escalated issues by utilising problem-solving skills and communication skills to effectively resolve customer inquiries in a timely manner.
- Communicate across all mediums.
- Resolve all client issues courteously and in a timely manner.
- Liaise with relevant departments regarding technical product issues.
- Intervene when necessary to aid the group in resolving issues.
- Matric (Grade 12) and experience in providing technical customer support requiredOR
- Newly electrical/electronic engineering graduate (diploma or degree), electrician certification.
- Experience in the solar and electrical industry is advantageous.
- Available to work shifts and standby shifts when required (weekdays and weekends).
- Please only apply for this vacancy:
- If you meet the criteria specified or believe that your qualifications and/or experience qualify you for the role.
- If the vacancy matches your career ambitions, your desired position level, and salary expectation.
- Camino Recruit endeavours to communicate as clearly and frequently as possible, including providing feedback to all applicants, however, we only undertake to contact shortlisted candidates. Please do not contact our office by telephone. Kindly direct ALL queries and questions to elizabeth@camino.co.za and we will endeavour to answer as quickly and accurately as we can.
- Note that Camino Recruit takes instruction from a client. We can thus not accept responsibility/liability for any decisions or actions taken by our client, including, but not limited to, hiring decisions, delays in the process, or changes in the nature or availability of the vacancy in question. Furthermore, any feedback provided to candidates by Camino Recruit represents our best interpretation of the information we receive during the process. As such, this feedback is to be regarded as without prejudice.
- Candidates who apply for the vacancy may be required to undergo various rounds of interviews, psychometric assessments, reference checks, and other background checks, which may include criminal record checks, credit checks, qualification verifications, and a social media screening, as applicable.
- Note that our own company policy may preclude us from accepting applications from applicants that we have recently placed or are regarded as unsuitable due to other relevant criteria as per our discretion.
