- This position is based in Cape Town - South Africa ;
- Local contract offered (no freelance contract or expatriation) ;
- Maximum 2 years experience in a similar position ;
- Fluent in written and spoken English mandatory ;
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.
We currently operate in 10 countries, and welcome more than 250, 000 visa applicants each year.
As part of our development, we are looking to strengthen our Visa Application Department and are looking for an experienced Visa Application Officer looking for new challenges within a dynamic and human focused company.
The VAO at Capago has the following objectives:
The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications. According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and and capture their data with all information related to them. The visa application officer is the face of Capago. All applicants that he/she is handling must be treated by using the best practices of customer service.
Responsibilities
The main responsibilities of the VAO are as follows:
- Welcoming all visa applicants in the operated visa application center
- Process the visa application of the applicants (front office) ;
- Collect payments from the applicants (Payment counter) ;
- Manage the biometric collection of visa applicants (biometry) ;
- Manage all back office tasks to finalize the visa application of our applicants (back office) ;
- Manage all other tasks given by the management.
The skills required for this position are:
- Excellent customer service skills
- Excellent typing skills
- Proficiency in MS Office
- Good with emails , problem solving and effective decision making
- Ability to handle pressure
- Energetic, proactive, versatile , commitment to team work and team spiritDIPLOMAS AND
- Matric or equivalent
- Tertiary qualification is an added advantage
- Previous customer service experience as a customer service consultant
