Customer Service Advisor

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job Title

Customer Service Advisor

Job Description

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation

To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..

To respond to all contacts from both internal & external customers made via all the available channel

To accurately capture data and enter it on to the relevant systems

More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

• Grade 12 Qualification
• 12 months consecutive Domestic (Local) Contact Center experience.
• 9 months consecutive International BPO experience
• Working in a retail campaign will be advantageous.
• Clear ITC record
• Clear Criminal record

Location:

Cape Town

,

South Africa

Time Type

Full time

Contract Type

Permanent