To Be Part Of The Journey, Follow The Steps Below
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.
- To see what life at Capitec is all about and complete a short assessment, please click here !
- Once you have completed the above finalize your application by clicking apply below.
- To lead and manage the Client Insights Department in:
- providing client insights that inform the Emerging Markets strategy to support, enable and deliver the organisational strategy
- designing, deriving and building client insights, predictive models and algorithms to optimise client experience and business portfolio performance
- To integrate and enable client insights to be the core input into business decision making, including prioritisation and client experience impact
Minimum:
Proven Experience In
- 8+ years of experience in managing a team and function to build, develop and deliver Client Insights services in an agile and high performing environment, including:
- Business relationship management, especially at a senior/executive level
- Influencing and changing internal culture in respect of Client Insights
- Conceptualising and developing innovations and data opportunities and initiatives
- Building machine learning models
- Business analysis and requirements gathering
- Experience in developing and deploying machine learning models into production
- Working in remote environments, e.g. Docker, Linux
- Working in cloud environments, preference for AWS
- At least 5 years proven technical experience in;
- Project and task planning and execution at a large scale within a complex and dynamic environment
- Proven experience within one or more of the Client Insights and Data Management portfolios
- Management experience in a team of technical experts
- Proven track record of delivering on complex Client Insights projects
- Proven track record of business relationship management, especially at a senior/executive level
- Experience preferably gained in a financial environment
- Practical experience in applying Agile way of working methodologies within Client Insights
- Proven experience of using influence and relationships to drive and achieve objectives.
- Experience of successfully leading, planning and managing Client Insights initiatives across a large organisation
- A relevant tertiary qualification in Statistics or Mathematics
- Honours Degree in Statistics or Mathematics
Minimum
- Broad business acumen, in-depth understanding of complex and large organisations; understanding of the full range of business functions and their integration
- Business application of data and analytics at a strategic and tactical level.
- Understanding of organisational cultures and how to impact and influence same.
- How to use consulting and stakeholder relationships, together with change concepts and communication to build an understanding and acceptance of Client Insights as a fundamental business tool.
- Understanding of how complex organisations work.
- Leadership or management experience in a team-oriented workplace
- Building and managing effective stakeholder relationships
- Knowledge of data and analytics within the banking or finance industry
- Interlocking and integrating goals, roles, processes, values, communications practices, attitudes and assumptions in relation to organisational culture.
- Underlying theory and application of machine learning models, must be able to understand underlying principles and theory and be able to teach others.
- Best practices for Client Insights
- Ethical AI design principles
- Familiar with machine learning applications, solution design and integration to production systems
- Client Insights Life Cycle
- Data Product Life Cycle
- Agile principles and methodology
- Understanding of end-to-end D&A environments, including Client Insights & Management, Data Warehouse, Business Intelligence and Client Insights
- Client Insights practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
- Agile principles and methodology
- Understanding of end-to-end Client Insights and machine learning environments.
- In depth understanding of Machine learning and AI
- Marketing, selling and training Client Insights inside an organisation.
- Industry leading Client Insights and management practices
- Data visualisation of Client Insights and management KPIs
- Information systems and information system architecture
- Workflow and process re-engineering
- TOGAF (Data Security and Access Management)
- Knowledge of Cloud and on-premises data solutions (AWS preferred)
- ISF Framework (Data Security and Access Management
- Commercial Thinking Skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Numerical Reasoning skills
- Strategic Thinking Skills
- Clear criminal and credit record
