Posted on: 25 October 2024
ID 926381

Agent: Insurance Claims

Apply By:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
  • To see what life at Capitec is all about and complete a short assessment, please click here!
  • Once you have completed the above finalize your application by clicking apply below
Purpose Statement

  • To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.
Key Performance Areas
  • Service Delivery
  • Compliance and SLA Adherence
  • Data Handling
  • Contribution to continuous process improvement and/or team efficiency
  • Risk and gap identification
  • Administration
Service Delivery

Assist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained

Ensure that all escalated queries/claims are attended to and successfully closed

Drive and deliver a superior customer service experience to the benefit of all parties involved

Compliance and SLA Adherence

Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements

Data Handling

Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs

Ensure information is handled in accordance with Personal Protection of Information Act (POPIA)

Contribution to continuous process improvement and/or team efficiency

Identify opportunities for improvement and/or solutions to optimise efficiencies

Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function

Risk and gap identification

Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately

Administration

Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan

Execute functions on behalf of fellow team members when appropriate and/or in case of absences

Experience

Minimum:
  • 1-2 years experience in a banking, insurance, client service environment
Ideal:

  • Treating Customers fairly (TCF)
  • Financial Intelligence Centre Act (FICA)
  • Protection of Personal Information Act (POPI)
  • Financial Advisory and Intermediary Services (FAIS)
Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
Qualifications (Ideal Or Preferred)

  • National Diploma
Knowledge

Minimum:

  • Claims handling
Ideal:

  • Knowledge of Capitec products and systems
  • Understanding of the insurance industry and regulatory frameworks and bodies
Skills

  • Communications Skills
  • Reporting Skills
  • Administration Skills
  • Attention to Detail
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment

  • Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Occupation:
Finance jobs


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
General Worker

General Worker

Transnet Port Terminal
Durban
Jobin.co.za
Code 10-14 Drivers etc

Code 10-14 Drivers etc

Transnet Port Terminal
Durban City
Jobin.co.za
General Worker

General Worker

Transnet Port Terminal
Richards Bay
Jobin.co.za
General Worker etc

General Worker etc

Transnet Company
Pretoria / Tshwane
Jobin.co.za
General Worker

General Worker

Transnet
Johannesburg
Jobin.co.za
Impala Platinum Mine jobs available 073 044 5761
Jobin.co.za
Ivanplats Platreef Platinum Mine jobs available 073 044 5761

Ivanplats Platreef Platinum Mine jobs available 073 044 5761

Ivanplats Platreef Platinum Mine
Mokopane / Potgietersrus
Jobin.co.za
Coca-Cola company job available for permanent position
Jobin.co.za