Lead the AR team to manage efficiently, compliant and timely customer invoice to cash-in and cash out, with permanent focus on process improvement.
Contribute to cash optimization and ensure proper execution of payment terms.
Ensure the timeliness and quality of the monthly AR & TTM Customer closing process, and the justification of AR Customers balances.
Accountable for the credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of eliminating bad debt losses.
10.1. Strategy and Planning
- KPIs to monitor and improve the efficiency of the Order to Invoice process.
- Set-up and monitor KPIs to improve the efficiency of the Order to Invoice process (owned by the business) and the Invoice to Cash or Payment process (owned by the AR, Cash Collectors and TTM teams). Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
- Drive change and lead the implementation of best practice.
- Support in the cash forecast
- Support FBU in Cash Forecast with organic cash generation and risk and opportunities assessment
- Manage solvency checks and if necessary, credit insurances.
- Guarantee an effective internal control system in the O2C and TTM process.
- Take accountability for maintaining the average level of days of sales outstanding targets
- Take accountability for maintaining and reducing the level of 90 days plus outstanding
- As part of credit management, monitor acceptable level of bad debt write-offs
- Manage credit management costs for the year within budget
- Escalate credit issues to the Sales teams for resolution
- Ensure that cash allocations are captured in the correct period
- Timeously closure of the AR books and revenue recognition
- Provisions are adequate and supported
- Challenge CBU landing cash options and apply last call if necessary in accordance with FD CBS or Head of Financial Control.
- Consolidate standard weekly and monthly reports on behalf of the team (Credit sales, Cash sales, DSO, Legal book, Provisions, Claims etc.)
- Establish and maintain customer satisfaction and appropriate customer relationships externally
- Ensure cross-functional co-operation through maintenance of constructive relations between departments
- (CBU Business Planning, Sales and Supply Chain)
- Lead the team to deliver of company targets and objectives as well as internal KPIs
- Continuous management and motivation of the team
- Conduct internal performance management and IDP processes fairly and consistently, resulting in transparent succession planning and specific development areas
- Facilitate the setting of team objectives and provide guidance as needed
- Mentor and coach team members, as required
- Ensure appropriate training and development of Debtors Department to improve skills and customer service levels
- Take accountability for the quality of the systems and processes within the department, and implement changes as required.
- Support in all AR efficiency projects
- Contribute to lead finance projects.
- Support the AR, Cash collectors and TTM clerks where necessary with customer invoice processing, customer payments, query resolution and deductions. Oversee their work to ensure proper review and compliance.
- Oversee the management of the AR, Cash Collectors and TTM systems and manage relationship with the IS team.
Academic And Trade Qualifications
- Relevant financial diploma ( Bachelors Degree would be an added advantage)
- At least 6 to 8 years experience in a senior role in credit management.
- 5 years in FMCG credit management.
- SAP experience
- Management of large teams
- Team development
- Experience with Electronic data interchange, automation/digitilization projects
- A working knowledge of credit-related law
- Proficient in MS Office Excel, Work, Outlook, PowerPoint
- Assertive and firm when necessary
- Leadership traits
- Well-developed planning & organizing Skills
- Problem solving
- Excellent communication skills
- Excellent interpersonal skills
- Well-developed problem-solving and analytical capabilities
- Attention to detail
- A developed service mindset, demonstrating initiative and a proactive nature
- Commercial acumen
- Action-oriented
- Goal-oriented
- Qualitative and timely decision-making capability
- Team Player
- Ability to implement systems, policies and procedure
- Ability to manage successful relationships with external and internal stakeholders
- Persuasive and ability to influence
Do things your way, the way you work, the way you develop, the way you progress, its up to you.
Working here you will need to enjoy a fast pace, complexity and it can get a little challenging. But its packed with opportunities. Youll work with some of the best-known brands in the world, Such as Activia, Nutriday, Yogisip, Inkomazi etc. We absolutely guarantee that you can just be yourself.
Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One planet one health BY You.
