You will be base within the central admin division, and be required to support the Business units within the company.
Key Results Areas Include
- Manual contracts: Audit and Capture manual contracts from clubs (CRM) and to cancel existing contract for sales to capture a new contract (CRM)
- Credit Notes: Action all Financial adjustments from clubs (CRM)
- DBA: Action any request to make changes on the membership (CRM)
- Invalid contracts: Audit and cancel all invalid contracts from the club (CRM)
- Unapplied Credit: All payments not allocated to charges, Void and receipt properly
- Auditing all billing reports: Check all our Billing reports 3 days before the debit order submission date.
- Telephonically helping the sales/club admin with adjustments on the system
- Call Centre request: Action All (Upgrades, Downgrades, Freezing and Transfers on CRM)
- Call Centre Request Action All (All Cancellations, Change of Debit Order date and action all other request from the call Centre (CRM)
- Billing Reports: Lead aggregator, Payments not scheduled and Payments scheduled against none default Setup.
- Send your CV to
- If you have not heard from us within 14 days, note that your application has been unsuccessful
- If you work for Planet Fitness, follow internal process.
