Currently we are seeking an experienced Hospitality Manager, based in Cape Town, South Africa, to oversee both F&B and general operations, ensuring exceptional service and memorable guest experiences. Youll manage staff, maintain high standards, and drive the success of daily operations.
As part of our team, youll contribute to creating memorable stays by delivering exceptional food and service. Join us in shaping a hospitality experience that goes beyond accommodationwhere great stays meet great dining.
WHAT WILL YOU BE DOING?
- Overseeing the daily operations of both the accommodation and Food & Beverage (F&B) departments, ensuring a smooth and seamless guest experience.
- Managing and developing the housekeeping team to ensure accommodation areas are clean, comfortable, and meet the highest service standards.
- Ensuring that guest rooms and public areas are maintained to a 5-star standard, with attention to detail in cleanliness, comfort, and functionality.
- Overseeing the maintenance of the property, promptly addressing any maintenance issues, and ensuring they are reported and resolved in a timely manner.
- Reporting directly to the Charles Hope Senior Management Team and working closely with both the kitchen and service teams to ensure high-quality dining options are available.
- Managing the F&B team, including recruitment, training, performance reviews, and staff development.
- Monitoring and ensuring the highest standards of guest service, food quality, and presentation across all areas.
- Implementing and refining operational strategies for both accommodation and F&B to maximize guest satisfaction and operational efficiency.
- Managing budgets for accommodation, F&B, and maintenance, ensuring cost control, inventory management, and adherence to financial targets.
- Handling guest complaints or concerns professionally and promptly, ensuring satisfaction and resolution of issues.
- Regularly inspecting accommodations to ensure they meet service standards and taking corrective actions if necessary.
- Preparing regular reports on service performance, maintenance, guest feedback, and other key metrics for the Senior Management Team.
- Proven experience in a hospitality management role, with a strong focus on overseeing both accommodation and F&B operations.
- Excellent leadership and team management skills, with experience in managing diverse teams (housekeeping, F&B, maintenance).
- A strong eye for detail and a commitment to ensuring that accommodation and guest services consistently meet the highest standards.
- Proven experience in managing property maintenance and ensuring a well-maintained environment for guests.
- Ability to build strong relationships with guests and team members, creating a welcoming and positive atmosphere.
- Excellent organizational skills and the ability to manage multiple tasks while ensuring smooth operations
- Proficiency with hospitality management software, POS systems, and MS Office.
- Strong knowledge of hospitality industry trends, best practices, and service standards.
- A guest-oriented mindset with a passion for delivering exceptional service at all touchpoints of the guest experience.
