Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
The Microsoft Citrix Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The Microsoft Citrix Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
- Manages clients or their own company Citrix system and its other technologies.
- Checking and controlling the server, and offering solutions to its problems.
- Supporting and preserving the Virtual Desktop setup of the institution, which includes, the AppSense and XenDesktop, XenApp, and others.
- Help in organization and management of the business applications.
- Determining the increased cases received by the IT Helpdesk.
- Improving and adjusting the Virtual Desktop system.
- Design and implement platform security.
- Taking part in upgrading and updating the systems applications, installing it with up to date descriptions.
- Should strengthen the apps, the Windows server, and the principal operating system.
- Providing technical assistance for all the servers, desktops, and services that apply business.
- Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure.
- Executing helpdesk calls and classifying cases according to their priorities and accelerations.
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Citrix Certified Advanced Administrator (CCAA)
- Citrix Certified Administrator (CCA)
- Citrix Certified Enterprise Engineer (CCEE)
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
What will make you a good fit for the role?
