Claims Agent Warranty

Description

To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.

Key Responsibilities

Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
If required, refer to independent Assessor.
Log a request on the system.
Coordinate with the Workshop, Owner, Assessor and other stakeholders.
Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
Finalize and close off the claim when all information is available.
Administer and authorise claims on the system as per Company Policy and Procedures.
Ensure adherence to scheduling & service delivery within the call centre
Communicate with Internal and External clients and Repairing Agents
Adherence to all company policies, call centre house rules, working hours etc.
Ensure self-adherence to all regulatory & legislative & audit requirements
Ensure self-adherence to quality of service delivery & communication

Benefits 0

Applications Close Date 21 Jun 2023

Visa - Right To Work

Target Start Date 1/7/2023

Description

To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.

Key Responsibilities

Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
If required, refer to independent Assessor.
Log a request on the system.
Coordinate with the Workshop, Owner, Assessor and other stakeholders.
Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
Finalize and close off the claim when all information is available.
Administer and authorise claims on the system as per Company Policy and Procedures.
Ensure adherence to scheduling & service delivery within the call centre
Communicate with Internal and External clients and Repairing Agents
Adherence to all company policies, call centre house rules, working hours etc.
Ensure self-adherence to all regulatory & legislative & audit requirements
Ensure self-adherence to quality of service delivery & communication