Legal claims assistant manager

Legal claims assistant manager - Cape Town CBD

We are looking for a motivated self-starter for the new Legal claims division for Debtbusters Legal. Debtbusters Legal will provide personal lines legal insurance policies to its customers.

The incumbent will be responsible for the creation and management of the new Legal claims division which will include:

Recruiting the new legal claims team members
Designing processes and procedures for the division
Design and maintenance of systems
Manage, motivate and measure the performance of the team and members of the team
Prescribe and apply appropriate internal controls and internal financial controls
Select and manage a panel of external attorneys to represent Debtbusters Legal
Manage the claims process within agreed upon Key Measurement factors
Prepare the budget for the division and manage performance against the budget , Key measurement factors and ratios
Work closely with the Executives and Management in the IDM Group
Prepare monthly reports and report on the operations and performance of the division
Ensure that performance of the division attains the desired customer satisfaction levels
Ensure that regulatory and statutory obligations are adhered to

The successful candidate will join an environment where the status quo is always challenged, and client satisfaction is paramount. This role will include, amongst other responsibilities, the oversight of a team providing legal advice and services to policyholders. The role will provide the opportunity to grow and develop the candidates leadership skills whilst encouraging innovative and transformational leadership practices. The candidate will be intricately involved in systems implementation and design, process development and team selection, motivation and measurement.

The successful candidate will work closely with senior management and consultants to ensure that every policy is treated with the utmost care and diligence in line with internal and external standards including statutory and legislative requirements. The successful candidate will work with our teams in improving systems and managing our legal product insurance claims whilst growing employees of IDM protect.

Key Responsibilities

Create an environment nurturing talent and skills
Work with their team to achieve business goals and targets in line with appraisal metrics
Work closely with senior management in the day-to-day operations of their team
Innovate and challenge the status quo, daily, to improve work processes and systems
Manage and measure Risk within the division
Train their team and nurture growth and talent
Complete remuneration, manage overtime, create incentive structures, manage attendance and on-boarding and off-boarding requirements
Promote an environment of continuous improvement
Analyse and present data to an audience, including management and consultants
Work with senior management in the sustainability of value driven stakeholder relationships (internal and external)
Attend to escalations when required and train staff as first line of escalation resolution
Practice fair management and staff discipline

Key Requirements