Claims Consultant

Hello an exciting new opportunity has just become available in our Insure, Northern Region. We are looking to recruit a Claims Consultant

Role Objectives

This Claims Negotiator role will be responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and Ensure strong working relationship between all stakeholders

Key Responsibilities

Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of

Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the

Service to brokers: Over and above normal claims processing duties such as technical advice and other

Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours

Registration: All claims received to be registered within 24 hours of receipt