To attend to day to day motor claims handling across various products and to provide supervisory oversight over a defined area.
Role Purpose
To attend to day to day motor claims handling across various products and to provide supervisory oversight over a defined area.
Requirements
- Matric
- Computer Literacy(MS Word, Outlook and Excel)
- Comfortable with Insurance Systems
- Insurance qualification or studying towards
- 60 FAIS credits
- RE exams for representatives
- At least 5 years of experience in motor claims
- Intensive knowledge of commercial insurance products
- Handling and settling motor own damage claims in accordance with applicable policies and standard operating procedures
- Handling and settling claims within stipulated time frames and as per SLAs in place
- Entering into settlement negotiations with clients or brokers on behalf of underwriters
- Negotiating with various claims assessors and other related service providers
- Providing clients or brokers with the highest standard of service
- Providing clients or brokers with feedback on claim progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Rendering of assistance from time to time with adhoc tasks
- Maintaining and updating reserves
- Attending to payment requests
- Managing outstanding claims volumes
- Timely responses to email and telephonic messages
- Accurate record keeping
- Proper time keeping and task prioritization and management
- Attending to any other tasks as may be assigned from time to time
- Good interpersonal skills
- Negotiation skills
- Communication skills
- Attention to Detail
- Ability to work under pressure
- Team player
