Posted on: 17 July 2024
ID 919332

Client Relations Administrator - Cape Town

takealot.com, a leading South African online retailer, is looking for a highly talented Client Relations Administrator to join our Takealot Delivery Team in Cape Town, reporting to the Complaints Coordinator.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:
  • To assist the complaints administrative process and resolution thereof.
  • Understand the different departments' policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
  • Understand the delivery process end to end to investigate and resolve logistic escalations, to provide action resolution feedback where applicable to our clients.
  • Liaise with the Takealot Delivery Team (TDT) branches, DCs, Supply Chain, and team leads from respective teams where necessary to drive resolution.
  • Liaising with customer service to obtain further information to facilitate investigation resolution.
  • Building and maintaining sustainable business relationships amongst stakeholders.
  • General organizing and administrative support as required.
  • Performs other related duties, in accordance with operational business requirements.
Attributes required:
  • Excellent problem-solving skills and logical thinking.
  • Must be able to respond quickly to ever-changing and evolving situations and processes.
  • Must be able to work well under pressure with a strong attention to detail.
  • Good interpersonal skills - must be able to work well as an individual as well as part of a team.
  • Focused, self-motivated, and target-driven; determined to succeed.
  • Self-starter able to initiate new projects.
  • Strong communication skills, both verbal and written.
  • Strong technical knowledge of systems, electrical, and mechanical components.
  • Excellent time management working towards daily/weekly KPIs.
  • Willingness to learn and grow within the team and company.
  • Reading, understanding, and compiling reports advantageous
Minimum qualification and experience requirements:
  • Matric (grade 12) certificate or similar.
  • Tertiary qualification is advantageous.
  • At least 6 months of customer service and complaints handling experience.
  • Computer literate, with proficiency in Google Suite products (Gmail, Docs/Sheets/Slides, Drive, etc.) and Microsoft Office (Word, Excel [basic formula understanding] & PowerPoint).
  • Zendesk (or any other complaint ticketing system) experience is advantageous.
  • Food delivery customer service experience is advantageous.
The Environment:
  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com
  • thinks like an owner of the business
  • is SMART, has INTEGRITY and is HARD WORKING
If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
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