Client Care Inbound Advisor

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, were always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If youre keen to grow your career in a vibrant environment with lots of fun, this could be the career opportunity youve been looking for.

What do you get OUT?

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Day care centre during public school holidays
• Maternity Expressing Rooms
• Prayer Rooms

Job Description

Service incoming calls from existing clients, be it general queries or complaints in an efficient, professional, competent manner, to upsell on every individual call to the existing client, with the purpose of increasing the premiums, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• Completed FAIS accreditation is essential
• FAIS Regulatory Exams (RE5) is essential

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Previous experience in the insurance industry would be advantageous
• Responsible to up-sell existing policies
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
• Preferably a candidate with experience in short term insurance.
• Preferably a candidate that has worked in a role where their salary was based on a commission structure.

Attributes:

• Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Ambitious
• highly motivated
• Driven
• Customer Service enthusiasts
• Work independently when required

Skills:

• Selling skills
• Interpersonal and communication skills
• Negotiations
• Keyboard skills

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.