- Oversee the activities of the client administration team to ensure optimal efficiency within client administration, deployment and treasury.
- Onboard and train new team members.
- Periodically review internal protocols and procedures and suggest changes that will contribute to the efficiency of the department and team.
- Suggest new protocols as appropriate.
- Coordinate weekly, monthly and adhoc reporting as directed.
- Be the first point of contact for client complaints and concerns.
- Escalate client complaints as necessary.
- Track client satisfaction levels and report accordingly.
- Banking
- Customer Service
- People Management
- Prioritization
- Attention to detail
- team leader
- 5 to 10 years
- Degree
