Position : Client Relations Specialist
Working Schedule : Schedule is as follows and sent out weekly to grab shifts by each contractor. The schedule you work can/will change weekly. You must be available between the hours of 8a-8p all seven days. Your schedule will fall within those times and it will be one of the below schedules.
- 8-5 CST Standard Shift
- 12-8 CST Late Shift
- 8a-5p Weekend Shift
Job Summary
We are seeking a proactive and personable Client Relations Specialist to serve as the main point of contact for our clients, ensuring exceptional service and fostering long-term partnerships. This role focuses on client satisfaction, issue resolution, and maintaining positive and productive relationships to support overall business growth.
Key Responsibilities
- Call and follow up with warm leads and inbound inquiries from homeowners
- Hold thoughtful, consultative conversations to understand the sellers situation, pain points, and motivations
- Build rapport and trust, and transition qualified leads to our home buying specialists
- Maintain accurate notes and updates in our internal lead management system
- Meet daily activity goals (calls, contact rate, appointment setting, etc.)
- Participate in team training, feedback loops, and continuous learning
- Serve as the primary liaison between clients and internal teams.
- Address client inquiries and resolve issues promptly and professionally.
- Assist in onboarding new clients, ensuring a smooth transition and clear communication.
- Collaborate with sales, operations, and support teams to deliver customized solutions.
- Identify opportunities to upsell or cross-sell additional services or products.
- Gather and relay client feedback to help improve service offerings and processes.
- Prepare reports on client activity, feedback, and trends for management.
- 2+ years of experience in client services, account management, or a related role.
- Proven experience in high-volume calling roles (100+ calls/day)
- Strong conversational and consultative sales skills (not just a script-reader)
- Proficiency with CRM systemsSalesforce
- Dial Pad or equivalent experience
- Microsoft Office Suite and Google Suite
- Ability to listen deeply, build trust, and uncover motivations
- Comfortable with both warm leads and fresh inbound opportunities
- Long-term mindset: you're not just looking for a job you're looking for a team to grow with
- Organized, driven, and coachable with high attention to detail
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving mindset with a client-first attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Zillow and Propstream experience is Preferred
