Santam PLCC Policy Maintenance Voice and Email have positions available for a Client Service Consultant who will be based in Hill On Empire Partown.
Job Description
To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.
Key Responsibilities
- Accurately capture client information on the relevant system.
- Execute broker requests within the agreed timeframes, quality standards and legislation.
- Handle all the administrative tasks according to agreed standards and turnaround times.
- Engage with broker in a client centricity manner.
- Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
- Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
- Ensuring client service level agreements are met and exceeded.
- Excellent time management skills.
- Consistent achievement of agreed productivity.
- Matric certificate or equivalent qualification
- FAIS compliant (30 credits NQF level 4)
- 2 years experience in short term insurance
- Clear criminal and credit record
- Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
- Computer literate
- Willing to work shifts
- Clean track record in terms of adherence to Quality standard and Compliance
- Consistent target achievement
- Computer literate (MS Office package)
- Client service oriented
- Negotiation skills
- Deadline and results-driven
- Analytical thinking
- Information seeking
- Drive for results
- Initiative
- Emotional self-control
- Customer service orientation
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number ofemerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everythingwe do is centred on our delivery of insurance good and proper.
Please note this appointment will be made in line with the Santam Employment Equity targets. People with disabilities are welcome to apply.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
