MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Up For A Challenge?
Up for a new challenge, know that you can make a difference. The Client Services department is looking for assertive and enthusiastic individuals to join the Client Services Inbound team effective 01 August 2023
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Minimum Experience
- Minimum 12 months Call Centre and administrative experience
- Minimum 12 months in the STI environment and client services experience
- Quality orientated and organized
- Self-disciplined and Self-motivated
- Analytical and desire to excel
- Active listening skills
- Problem-solving skills and solution-oriented
- Excellent administrative skills
- Good communication skills (verbal &written)
- Able to work flexible hours
- Customer focused
- Results and Target driven
- Teamwork and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
- Fluency in Afrikaans advantageous
- Computer literacy
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
DEADLINE TO APPLY: 07 July 2023
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
