Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property data to facilitate informed decision-making for customers seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele.
The Client Servicea B2C role is a critical position within the company, responsible for delivering exceptional customer service to clients seeking to compare Estate Agents for selling their homes.
The ideal candidate will possess a degree qualification, along with strong administrative skills, including proficiency in Excel.
The role requires English-speaking candidates with 1-5 years prior experience in customer service, ideally within the UK market.
Key Responsibilities
- Provide prompt and courteous customer support to individuals seeking to compare Estate Agent performance for selling their homes.
- Assist customers in navigating the company's platform, explaining features, and guiding them through the comparison process.
- Respond to customer inquiries via multiple communication channels, including phone, email, and live chat, ensuring timely resolution of issues and concerns.
- Utilize analytical skills to interpret property data and present relevant information to customers to aid in their decision-making process.
- Collaborate with internal teams to address customer feedback, improve service offerings, and enhance the overall customer experience.
- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
- Conduct follow-up communication with customers to ensure satisfaction and gather feedback for continuous improvement.
- Stay updated on industry trends, market dynamics, and regulatory changes affecting the real estate sector in the UK.
- Bachelor's degree in a relevant field, preferably with a focus on Property or related disciplines.
- Previous experience in customer service roles, ideally within the UK market.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
- Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft Excel.
- Strong interpersonal skills with a customer-centric approach and the ability to empathize with clients' needs and concerns.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Attention to detail and accuracy in handling customer information and property data.
- Familiarity with CRM software and other relevant tools for managing customer interactions is advantageous.
- Knowledge of the real estate industry, including an understanding of Estate Agent functions and performance metrics, is desirable but not essential.
