Client Success & Delivery Lead

Prefered skills

Business, Design, Strategy, Customer Relationship Management (CRM), Timelines, Customer Success, Management, Customer Experience, Team Leadership, Communication

Job description

Client Success & Delivery Lead

Location: Pretoria
Type: Full-time
Level: Senior

About Splssh

Splssh is a premium, design-led merchandise studio based in Pretoria. We create tailor-made merch, apparel, packaging, and branded moments for more than 1, 000 South African brands. Our work is fast-paced, creative, and deeply collaborative. Think agency energy meets boutique craftsmanship.
We blend aesthetics with strategy. We obsess over details. And were building something big.
If you want to be part of a team that drinks iced coffee, moves fast, laughs loud, and produces merch that makes brands go wow, this might be your next home.

The Role

Were looking for a Client Success & Delivery Lead to take ownership of how projects move from yes to final delivery, ensuring every client experience feels clear, calm, and well managed.
This role sits at the centre of the business. Youll be responsible for keeping projects on track, clients informed, and the team aligned.

What you would be responsible for

Youll lead the day-to-day delivery of all client projects, including:

• Owning projects from handover through to final delivery
• Managing timelines, job cards, approvals, and milestones
• Being the primary point of contact for clients during delivery
• Coordinating between design, production, suppliers, and logistics
• Anticipating issues and resolving them calmly and proactively
• Ensuring projects are delivered on time, to spec, and to standard
• Maintaining clear communication and documentation throughout

This is a hands-on project ownership role, not a coordination-only position.

This role could be a strong fit if you

• Are highly organised and detail-oriented
• Take pride in smooth delivery and clear communication
• Enjoy responsibility and ownership
• Can manage multiple projects without dropping the ball
• Stay calm under pressure and think a few steps ahead
• Care about client relationships, not just task completion

You dont need to be creative, but you do need to appreciate quality and process.

What you'll get

• Ownership of a critical role within a growing business
• Direct impact on client experience and retention
• A team that values clarity, care, and consistency
• Room to grow as the business and team scale

If this feels like your vibe, send your resume, portfolio, and a short intro to info@splssh.co.za.