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The Stryker Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
What you will do:
- Service existing and new customers within theatre and clinical environments
- Provide comprehensive training on Stryker products to theatre and healthcare personnel
- Collaborate with team members and Regional Sales Manager to maintain superior customer service levels
- Manage and audit Stryker stock in theatres and hospitals, including implants, disposables, and instruments
- Implement effective asset management practices and stock rotation strategies
- Utilize clinical expertise to offer optimal solutions to customers
- Conduct trials and evaluations of products in theatre and clinical settings as required
- Implement training programs and support new business initiatives
- Develop and execute plans to achieve industry-leading customer support
- Deliver exceptional customer care to physicians, theatre staff, hospital administration, and sterilization departments
- Demonstrate excellent product knowledge and professionalism during workshops and customer interactions
- Communicate essential product features and benefits effectively to customers
- Identify customer needs and collaborate with sales colleagues to introduce new Stryker products or support
- Maintain a basic business plan outlining daily, weekly, and monthly objectives, while also understanding the local healthcare environment and regional strategy
- A degree in Physiology or a related field
- Ideally, a minimum of 2 years of practical experience in the medical device industry
- Proficiency in both oral and written English is indispensable; proficiency in other languages is considered advantageous
- Proficiency in MS Office programs
- Valid driving license is required for travel and client visits
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
