Our client is a UK-based firm of telephone sales advisors operating in the Financial Services Sector as a principal form with The Financial Services Authority (FCA).
They do not have a call centre culture but rather are a boutique business with a dynamic team of highly trained, highly skilled FCA authorised advisors who manage their own set of customers.
As a firm of FCA Authorised Advisors specialising in selling regulated products we contact our partners customers just after they have taken delivery of a motor vehicle. Calling on behalf of our partner but acting under our own permissions with the FCA, we take the customer through a compliance-led process to determine whether our products and services are suitable for their customers.
Main Responsibilities
- Follow an advised-sale process to sell regulated products such as Guaranteed Asset Protection aka GAP Insurance
- Follow the GID Treating Customers Fairly ethos and the regulators advised-sale call structure to deliver excellent customer service
- Achieve set KPIs in conjunction with our clients expectations
Requirements
- Excellent communication and listening skills
- Able to work independently to achieve personal and company goals
- Able to sell under FCA guidelines and Company Compliance procedures
- Target Driven
Work from home set up (own laptop, reliable internet, UPS)
Able to work between 9am to 7pm Mon to Thur UK hours and 3pm on Fridays UK hours
Benefits
- An attractive salary and bonus system
- Full sales, compliance & administration support
- State of the art technology
- Qualified leads
- Ongoing coaching & training programme
