Collections Associate

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Main purpose of role:
To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimize bad debts and provide a high standard of Customer service.
Specific Responsibilities:
    Maintain Customer accounts within the designated credit limit and aged debt profile
    Ensure all sums are paid on outstanding accounts to terms
    Record all contact with customers in an agreed format
    Record and action all queries and disputed invoices
    Prepare accounts for review by Management when required
    Report any required adjustments to a customers account as necessary
    Ensure documentation/filing kept up to date and accurate
    Escalate any accounts where problems exist at an early stage and prepare accounts for litigation
    Arranged meetings with customers when necessary to ensure the smooth running of the account
    Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
    Carry out other tasks as detailed by the Credit Manager or Company Management.

Knowledge and experience needed:
    Experience of Credit Control processes
    Working in a team environment, in a fast-moving industry
    Appreciation of the role of Credit in Industry
    Communication with key stakeholders
    Competent IT skills, including Excel
Personal attributes:
    Good Communication Skills Written and Verbal
    Good Organizational Skills and Time Management
    Good Interpersonal Skills
    Ability to work under pressure
    Professional Attitude
 
We make technology work so people can do great things. 
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.