- Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
- Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
- Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
- Use of common sense and critical mind.
- Comply with defined procedures and correct use of work tools.
- Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
- Comply with security and confidentiality policies defined by the company and our client.
- Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
- Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
- Perform any function or task at the request of your immediate supervisor.
- Experience in Sales or Telemarketing.
- Collection experience in contact center (essential)
- Experience in Customer Service.
- Experience in Sales.
- Must have 6-12 months contact center experience or high-end retail.
- International BPO experience advantageous.
