Outbound Collections Agent

Basic Salary + Uncapped Commission

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.

Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (NCA) and the Company policies and procedures.

Qualifications & Experience Required

Minimum Matric qualification with Maths Literacy is mandatory.

Relevant tertiary qualification is an advantage.

Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.

Worked with targets and deadlines.

Analyse accounts and devise a collections strategy to resolve each case by collecting money due.

Good knowledge on the DCA and NCA.

Competencies & Skills

Computer Literate

Excellent verbal and written communication skills with great listening skills.

Outstanding telephone etiquette and interpersonal skills.

Good typing and accuracy skills.

Mathematical ability.

Strong negotiations skills with the ability to handle objections and be assertive when required.

Good general administration, planning and organizing, and time management skills.

Tenacious, with ability to work autonomously and take accountability.

Target driven and self-motivated.

Team player.