Salary Range: R300, 000 - R420, 000 per annum base
We are seeking an experienced Debt Collection Specialist to join our FinOps team at Nivoda. As a pivotal role within the organisation, you will work in tandem with the Accounts Receivable department, playing a significant part in ensuring financial scalability for Nivoda. This role will require a perfect blend of determination, resilience, and tact.
About Us:
Nivodas B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.
With a team of over 300 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.
Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.
Since its launch in 2017, Nivoda has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
Key Requirements:
- Minimum 3+ years of experience in debt collection or relevant roles.
- Demonstrated resilience and persistence in previous roles.
- Proficient in maintaining a professional, polite, yet assertive demeanour during collections.
- Excellent oral and written communication skills.
- Fluent in English, with an additional language as an asset.
- Familiarity with the intricacies of aged debt positions and relevant strategies.
- Strong understanding of the Accounts Receivable function and its associated processes.
- Experience in using financial software for debt collection and tracking.
- Flexibility to work across different time zones, given the global nature of our client base.
- Directly support the Accounts Receivable team in chasing aged debt positions.
- Regularly communicate with clients to negotiate repayment plans and settle outstanding invoices.
- Document all collection actions, ensuring accuracy and comprehensiveness.
- Work closely with the CFO and other financial teams to report on aged debt positions and provide recommendations.
- Understand the nuances of customer contracts and agreements, leveraging them during the collection process.
- Stay updated with industry best practices and ensure compliance with all relevant rules and regulations.
- Collaborate with internal teams to improve the overall AR process and reduce aged debts.
- A dynamic working environment within an incredibly fast-paced company.
- A role that directly impacts Nivoda's financial stability and growth.
- Opportunities for professional growth within a company that values its employees.
- Flexible working hours.
- Collaboration with global teams, offering diverse experiences and perspectives.
