DEPARTMENT OF ENROLMENT AND STUDENT ADMINISTRATION
COMMUNICATIONS COORDINATOR
PEROMNES POST LEVEL 08
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
Job Purpose
To provide specialist input and update UP information for the Web/SMS/Chatbot /admission letters and the Student Centre. Ensure that UP communications to students via the channels mentioned are updated, maintained, edited, and quality-checked to ensure that all information shared with students is aligned with promoting the UP brand and conveys up-to-date, uniform information.
The position will support operational activities, continuous improvements and ensure no interruption regarding the communication value chain. Update policies and procedure relating to communication.
Responsibilities
The successful candidates responsibilities will include, but are not limited to:
- Communication support and strategy:
- Assist in the annual registration project, set-up and communication;
- Conduct research, and stay updated on industry trends to identify opportunities for innovation and improvement in communication strategies, for approval and implementation;
- Suggest innovative solutions for technical support and communication to management for consideration and implementation;
- Liaise with external service providers to resolve incidents that have been reported;
- Draft and submit reports as required;
- Communication with staff and students:
- Provide advice to DESA on technical requirements for updating the DESA website and Chatbot;
- Configure the template, and consider the technical specifications required to send short communication messages and emails;
- Liaise with the Communication Unit with regard to messages to students, and the use of social media;
- Sent urgent short message service (SMS) messages to students to communicate information;
- Send emails as required for additional information to students;
- Ensure acknowledgement of applications, emails, letters and SMSs;
- Manage communication of all programmes' admission and selection processes;
- Website updates:
- Update and maintain all DESA web developments and improvements.
- Liaise with the relevant stakeholders to ensure the website provides accurate institutional information;
- Manage podcasts (PODs) and videos for web pages;
- Maintain the What to Study site on UP Web for undergraduate and postgraduate programmes, for all faculties, per programme;
- Update all information and grids in accordance with the latest programme requirements and SENEX decisions;
- Update student FAQs on the web;
- Responsible for adding new student FAQs in accordance with UP publications (Campus News articles, Fact Finder, web announcements, Tukkievaria, JuniorTukkie magazine) and changes in systems and/or procedures;
- Remove outdated FAQs;
- Update existing FAQs in accordance with the latest information (dates, requirements, fees, procedures).
- Relevant Bachelors degree (Language, Communication or Linguistics degree), with
- A total of three years experience in / knowledge of:
- External / internal communication at a Higher Education Institution or large corporate company;
- Editing, translation, and quality assurance;
- Project Management;
- Information Management;
- Working in an academic institution;
- Different communication systems;
- Managing responses and engagements on social media;
- A total of three-year National Diploma, with
- Five years experience in / knowledge of:
- External / internal communication at a Higher Education Institution or large corporate company;
- Editing, translation, and quality assurance;
- Project Management;
- Information Management;
- Working in an academic institution;
- Different communication systems;
- Managing responses and engagements on social media.
- Knowledge:
- UP policies and procedures;
- PeopleSoft;
- BI Publisher;
- All information sources available to students;
- UP Vision and Mission;
- Document design;
- Higher Education environment;
- Corporate Communication Policy of UP (branding and image);
- UP-Language Unit's guidelines;
- UP Faculties structure and culture;
- UP General Rules and Regulations;
- Protocol with regard to minute-taking;
- Effective time and priority management;
- Self-restraint, tolerant and self-driven;
- Ability to:
- Quickly identify the root of a problem;
- Perform different jobs / multi-task;
- Perform under pressure;
- Technical competencies:
- Understanding systems and system architecture for information management and statistics purposes;
- Use of the SMS system;
- Use of the email notifications framework;
- Recognise errors or system malfunctions;
- General computer skills;
- Behavioural competencies:
- Accuracy and precision;
- Accountability and responsibility;
- Analytical thinking;
- Communication and dissemination of information skills;
- Decision-making;
- Ability to:
- Negotiate with external service providers;
- Quickly draw a conclusion and log a request;
- Envisage the problem from the users perspective and computer literacy level;
- Form a full picture and identify the cause of a disturbance of the procedures.
- Applicable Honours degree;
- A total of two years experience in the following:
- External/internal communication;
- Student support and advice;
- Support and problem-solving;
- Strong background in an academic environment;
- Valid drivers licence;
- Customer service experience at a Tertiary Institution.
The annual remuneration package will be commensurate with the incumbents level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.
Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP.
In Applying For This Post, Please Attach
- A comprehensive CV;
- Certified copies of qualifications;
- Names, e-mail addresses and telephone details of three referees whom we have permission to contact.
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
ENQUIRIES: Mr Z Gqabi, zolani.gqabi@up.ac.za for application-related enquiries, and Mr J Maloka, jacob.maloka@up.ac.za for enquiries relating to the post content.
Should you not hear from the University of Pretoria by 30 August 2025, please accept that your application has been unsuccessful.
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference will be given, to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply.
By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.
The University of Pretoria reserves the right to not fill the advertised positions.
