Communications Practitioner

What You Will Do

BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

As a Communication Practitioner you are required to / responsible for planning, executing, and evaluating internal communication strategies and how that aligns to external messaging. They work to build and maintain positive relationships with key stakeholders, including employees.

You will engage with the following stakeholders:

• Board
• Executive Management
• Senior Management
• Employees
• Internal and external vendors/suppliers and other stakeholders

Your key responsibilities include:

• Develops an overall internal commmication strategy and plans that is contextually appropriate in a dynamic operating environment
• Manage the production of all corporate communications materials
• Write and edit content for internal communications, including speeches, presentations, and social media posts and for use on various state-of-the-art technologies/multi-media that enhance employee engagement with the content
• Build and maintain relationships with internal stakeholders
• Monitor and measure the effectiveness of communication campaigns and make recommendations for improvement
• Collaborate with other departments and teams to align communication efforts with overall company goals and objectives
• Provide counsel and support to senior management on communication related issues
• Stay informed of Human Capital news and trends, and adapt communication strategies accordingly
• Uses credible social and behavioural sciences to enhance employee engagement and motivation, as well as drive change
• Manages the information overload that is commonplace in the workplace
• Ensures communications consistency among the different internal stakeholders

Qualifications / Knowledge

• A degree in communications, public relations, journalism or a related field
• Excellent written and verbal communication skills
• Strong project management and organizational skills

Experience

• Experience with social media and digital communication
• Ability to work in a fast-paced environment, handle multiple tasks and meet tight deadlines
• Strong interpersonal skills, with the ability to build relationships with stakeholders at all levels
• Knowledge of media relations and crisis communication
• Strong analytical skills, with the ability to measure the effectiveness of communication campaigns