The Market & Community Engagement Manager will be a new role working to support our Go To Market Experts and Account Managers. They will help us develop critical market expertise as well as ensuring the Business Development teams have the tools and information they need to deepen client engagement and drive adoption and usage of our key solutions. That market expertise, developed on the ground and with the Go To Market data and market Intelligence team, strategy, and product teams, will provide key insights on the competitive landscape, regulatory environment, and industry trends.
Additionally, they will play a key role in supporting strategic client meetings, community engagement; events, workshops and National Member Groups.
In addition supporting the Business Development teams, they will help to align community feedback back to product and strategy.
What you will do:
- Market Engagement: Support Business Development in the regions and sub-regions with local market knowledge to support more strategic engagement
- Voice of the customer: Engage with Go To Market Experts, Account Managers, and customers to support feedback loops to Product & Strategy
- Voice of Swift: Engage the market to share expertise and insights at conferences, events and media
- Working with the regions to understand their local requirements. This will help us better identify where our wider team should focus its efforts when enhancing our narratives and use cases to drive client engagement, as well as when developing our content catalogue
- Community engagement: Supporting our various user groups
- Act as a single point of contact and center of expertise for the regions and specific domains
- Liaise with other divisions/departments, commercial team managers in order to provide a coordinated service and integrated offering
- Develop and maintain skills and knowledge
- Coach less experienced Business Development staff and share knowledge about market insights such as competitors, regulation, and sales methodologies.
- University degree or equivalent experience
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