Compliance Associate

Job Summary

To facilitate, monitor, and ensure that Chacen South Africa and Future of Work Fund South Africa are
conducting their operations and student financing operations in full compliance with all national and related
industry legislation and regulations, including the National Credit Act (NCA), POPIA, SACRRA membership
regulation, and other applicable frameworks. The Compliance Associate supports the organisations risk
and compliance environment by assisting in the implementation of internal controls and regulatory
obligations across all functions related to credit provision, data privacy, and debt recovery.

This role contributes to the operational protection of Chancen Internationals systems and services by
maintaining compliance registers, supporting internal reviews, and ensuring timely reporting to regulatory
bodies such as the National Credit Regulator and TransUnion. The Compliance Associate also supports the
company secretarial function by assisting with CIPC filings and board documentation.

The position ensures that compliance concerns are promptly documented, investigated, and escalated
where necessary. It involves reviewing existing processes and documents to confirm adherence to legal
and regulatory requirements applicable to a student financing institution, especially in areas related to
ethical lending, anti-money laundering, and data protection. The Compliance Associate also assists in
drafting and updating policies, procedures, and training materials, and contributes to promoting a strong
compliance culture within Chancen International. The Compliance Associate will also support the legal
structuring and review of Income Share Agreements (ISAs), including new financing products such as
microbusiness incubation and grant-linked ISAs, to ensure continued alignment with evolving regulatory
and partnership frameworks.

Regulatory Compliance
Monitor and support adherence to the National Credit Act, NCR regulations, and credit provider
obligations.
Review of Income Share Agreements (ISAs) to ensure compliance with regulations
Ensure compliance with SACRRA rules, including data reporting, dispute resolution, and
submissions to credit bureaus.
Verify data accuracy submitted to TransUnion and respond to compliance queries from credit
bureaus.
Ensure internal policies align with relevant legislation, especially for debt collection and consumer
protection.
Review and monitor legal and regulatory developments affecting the company and advise
accordingly.
Promote a compliance culture through training and awareness programs.
Archive and maintain documentation of all compliance-related actions and correspondence.
Ensure compliance with broader legislation such as the Companies Act and COIDA (Compensation
for the Occupational Injuries and Diseases Act)

Debt Collection & Legal Support
Liaise with internal and external debt recovery agents to ensure alignment with NCA and other
applicable laws.
Assist with drafting pre-legal and legal documentation (e.g., Section 129 letters).
Support legal processes by tracking cases, compiling documents, and coordinating with legal
service providers.
Maintain records of collection activities, legal escalations, and communication logs.
Liaise (with instruction) with external legal counsel to obtain legal opinions, manage litigation risks,
and resolve legal disputes in coordination with internal stakeholders.

Internal Monitoring & Reporting
Maintain compliance registers (e.g., complaints log, legal notices, non-compliance incidents).
Support internal audits and risk assessments.
Track regulatory deadlines and support timely submissions to NCR and other authorities.
Provide regular reports to senior management on compliance activities and risk areas

Company Secretarial Support
Maintain updated CIPC records (e.g., director changes, shareholding, annual returns).
Assist with SA board meeting preparation, including resolutions and minute-taking.
Draft SA board resolutions and ensure governance documents are appropriately filed and archived.
Maintain statutory records and manage the compliance calendar.
Support contract management by reviewing and tracking institutional agreements such as MOUs,
funding contracts, NDAs, and education provider agreements to ensure legal consistency and risk
mitigation.

Policy Development & Training
Assist in drafting and reviewing internal policies (credit, data privacy, debt collection, etc.).
Support the delivery of compliance training sessions across departments.

Requirements

Minimum Requirements
Diploma or Degree in Law, Paralegal Service, or related fields.
12 years experience in legal, compliance, credit, or debt collections.

Working knowledge of:
National Credit Act (NCA)
Companies Act
FICA (Financial Intelligence Centre Act)
NCA (National Credit Act)
Prevention of Organised Crime Act, 1998,
Protected Disclosures Act, 2000
CPA (Consumer Protection Act)
SACRRA and TransUnion data reporting
Debt recovery regulations
Company secretarial practices (advantageous)

Benefits

Training, learning, and development opportunities and financial support for further education.
Medical insurance/aid coverage and wellbeing initiatives.
A fulfilling work environment in a supportive and entrepreneurially driven organization with clear,
frequent growth opportunities