Contact Centre Team Leader

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Contact Centre Team Leader

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ER24 Contact Centre 124 | Rivonia | South Africa

Closing date: 19/12/2025

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 61356

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

Leading and managing a team

Personal Effectiveness

Required Education

ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification

DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.

DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.

Required Job Skills And Knowledge

Excellent verbal and written communication skills;
Time Management
Delivering results and meeting customer and team expectations
Analysing
Deciding and initiating action
Excellent administration skills;
Presenting and communicating information
MS Office and PC literate
Writing and reporting
Working with people

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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