To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
KEY RESPONSIBILITY AREAS
Leading and managing a team
Personal Effectiveness
REQUIRED EDUCATION
ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.
REQUIRED JOB SKILLS AND KNOWLEDGE
- Excellent verbal and written communication skills;
- Time Management
- Delivering results and meeting customer and team expectations
- Analysing
- Deciding and initiating action
- Excellent administration skills;
- Presenting and communicating information
- MS Office and PC literate
- Writing and reporting
- Working with people
