Contact Centre Agent: (temp)
Job Description
Job Tittle:
Contact Centre Agent
Job Description Summary
The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholders
Key Responsibilities
- Handle all inbound & outbound customer calls.
- 2-3 years call re experience is required
- Strong oral and written communications skills.
- Handling customer complaints or issues.
- Must have an excellent telephone manner and customer service ethic.
National Certificate Level 2 (N2) / Grade 10
Languages
