Continuous Improvement Lead

People Experience (PEX) is the sum of everything we touch, every day. From pre-hire to retire, we want to create a positive, holistic and world class employee experience for all Unilever people. We can maximise all the interactions our teams have with Unilever over the long-term to create a deep sense of belonging and co-create high performance and stronger business growth.

To help bring our vision to life, we are looking for a Continuous Improvement Lead for our Africa Operations Hub who will bring the future vision to life by creating the best employee experience and delivering a faster, simpler, more customer-centric, future-ready operations team.

Role Purpose

• The Continuous Improvement Lead is responsible for leading a diverse team to identify opportunities for simplification, automation and enhanced reporting and analytics within the Africa operations Hub to drive business performance.

Key Responsibilities

• Lead the pipeline of continuous improvement and automation activity within hubs and identify new opportunities for optimisation and simplification
• Actively engage in Global Strategy initiatives and lead local projects and process improvements
• Lead end to end CI team delivery, including driving team performance and resourcing
• Coordinate with in-market and global teams to identify opportunities to expand hub scope and create capacity for in-market teams
• Identify transactional activity in markets for services that could be automated and centralised in the Hub
• Accountable for measuring success of the automations and benefits realisations for the hub, and how that translates to time freed up and savings at market and hub level.
• Collaborate with process leads and streamline workflows to remove low value activities
• Own delivery and service level tracking of the Hub, acting as escalation point for issues
• Share and leverage global best practice
• Identify trends and process variations as part of establishing a continuous improvement monitoring system
• Collaborate with markets and understand the end-to-end implication of automations, in line with the global automation strategy.
• Acting as a key member of the citizen development network, with the operational improvement leads from other regional hubs.

Skills

• Strong Leadership skills
• Strong stakeholder management and influencing skills
• High business acumen and analytical skills
• Experience in Agile methodologies and Continuous Improvement (Kaizen)
• Proficiency in MS Office Excel, Word, PowerPoint, Outlook, One Drive, SharePoint, Teams

Standards Of Leadership

• Talent Catalyst
• Agility
• Passion for High Performance

Minimum Requirements

• Relevant Degree
• 3-5 Years HR Operations Experience and/or Analytics and Process Improvement Experience

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.