Minimum Requirements
- Matric certificate or higher
- Proficient in Excel, Power Point and Word
- Must have minimum 5 years experience in similar role in Contracts Administration and Warranty
- Be able to adjudicate all Warranty Claims for FAW suppliers and dealers.
- Submit claims to suppliers.
- Assist with reporting on a rotational basis to create back up.
- Establish and develop and maintain dealer warranty relationship and goodwill.
- Assist in handling of warranty claims complaints and concerns and make sure the problem is resolved and corrected.
- Treat dealers and branches fairly and with honesty and demonstrate our commitment to superior customer service and ethical business practices.
- Implement improvement projects on an ongoing basis.
- Effective at dealing with resistance to change.
- Strong analytical, numerical and problem-solving skills.
- Self-driven and results oriented.
- Excellent skills in MS Office (Excel and Power Point) and other Office packages.
- Ensure targets are achieved and costs are kept in line with budget.
- Upskilling and training of dealer and staff on warranty systems
- Submit settlement Bills weekly to dealers
- Prepare training manuals
- New vehicle registration and uploads
- Stationery orders for department
- Print contract quotations requests, mail quotations to dealer network
- Keep record of customer quotations
- Print document pact to draft contracts
- Mail contract to dealer for customer signature
- Ensure contract is mailed to bank to be loaded on the system
- Keep filing up to date for audit purposes
- Ensure contract data base is kept up to date
- Assist with month end reports
APPLY ONLINE NOW at www.sydsenrecruit.com
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